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Privacy Policy for Royalty Concierge Services

Ask about your data Call 305-225-5033

Last updated November 3, 2026

  • We never sell your data

    We do not sell or rent your personal information to anyone.

  • Texts only with your consent

    Reply STOP to any text to opt out. Your number is never shared for marketing.

  • Your Social Security number, encrypted

    The rental application sends and stores it encrypted. Our office receives it only in a password-protected file.

  • Questions go to a person

    Call 305-225-5033 or email service@royaltyconcierge.net.

1. Who We Are and What This Policy Covers

Royalty Concierge Services ("we", "us" or "our") is a property management company based at 790 NW 107th Ave, Ste 107, Miami, FL 33172. This Privacy Policy explains how we collect, use, share and protect personal information when you visit royaltyconciergeservices.com and its Spanish pages (the "Website"), fill in one of our forms, call, text or email our office, or apply to rent a property we manage.

Owners and tenants who sign a management agreement or a lease with us may also be covered by privacy terms in that agreement. Where the two differ, the signed agreement controls for that relationship. By using the Website you accept this policy and our Terms of Service.

2. Information You Give Us

We collect the information you choose to send us. Depending on the form or conversation, that can include:

  • Contact details: your name, email address, phone number and mailing address.
  • Property details: the address, type and size of a property, its rental status, and what you want us to do for it.
  • Owner sign-up details: the information you give when you ask us to manage a property, including the start date and the documents you mention.
  • Maintenance requests: the unit, a description of the problem, how to reach the person at the property, and any photos you attach.
  • Rental application details: described in section 4.
  • Your messages: anything you write in a form, an email or a text, and notes of our calls with you.
  • Your consent choices: whether you checked the box to receive calls, texts and emails, and when.

We do not collect credit card or bank card numbers on the Website. Application fees are paid through PayPal, which receives your payment details directly under its own privacy policy.

Website chat

Our website chat is provided by Levaltech, which hosts chat conversations on our behalf only to run the chat; Levaltech's staff do not read them. Chat records are kept for 12 months after the last message, are never sold and are not used to train AI models. If a virtual assistant answers, it says so, and you can ask for a person at any time. Please do not share payment card numbers, Social Security numbers or health information in the chat.

3. Information Collected Automatically

When you visit the Website, the servers that host it record standard technical information: your IP address, browser and device type, the page you asked for, the page that sent you, and the date and time. We use this to deliver the pages, keep the Website secure, stop spam and abuse, and fix problems.

Our forms include hidden anti-spam checks that do not identify you. The rental application saves your answers as you go, encrypted, on the servers that host the Website, so you can leave and continue later: once you enter your email, we send you a link to continue on any device for 30 days. Saved answers are deleted when the application is sent, or after 30 days. The browser keeps only a reference to your saved application while the tab is open, never your Social Security number.

4. Rental Applications and Tenant Screening

When you apply to rent a property we manage, we collect the information the application asks for from each adult who will live there. That includes identity details (name, date of birth, a government-issued ID, and a Social Security number or Individual Taxpayer Identification Number, ITIN), where you live now and have lived, your employer and income, bank and credit references (bank and creditor names and account types, never account numbers), rental and credit history, the people and pets who will live in the home, your vehicles, an emergency contact, and your electronic signature, drawn and typed, with the date and time you signed and the IP address and device you signed from.

With your written authorization, we obtain consumer reports from consumer reporting agencies, which may include credit, eviction, criminal conviction and public records, identity checks and income verification. We may also contact your employers, landlords and references. Each adult gives a Social Security number or ITIN in the application, in a masked field. It is sent over an encrypted connection, stored only in encrypted form (AES-256) until every adult on the application has signed, and reaches our office only inside a password-protected copy of the application; the email that delivers it shows only its last four digits. The copy of the application each signer receives shows only those last four digits.

We use consumer reports only to evaluate your application and manage the lease, as the federal Fair Credit Reporting Act allows. If an application is denied or approved on different terms because of information in a consumer report, you will receive a notice naming the agency that supplied it and explaining your right to a free copy of the report within 60 days and to dispute anything in it that is wrong.

We screen every applicant by the same written criteria and in line with fair housing laws. No information about race, color, religion, sex, disability, familial status, national origin or any other class protected by law is used in any decision.

5. How We Use Your Information

We use personal information to:

  • answer your questions and send the proposal, rent estimate or information you asked for;
  • set up and provide property management services, including marketing a property, showing it, screening applicants, preparing leases, collecting rent, coordinating repairs and sending owner statements;
  • process rental applications and maintenance requests;
  • contact you by phone, text and email as section 7 and section 8 describe;
  • meet our legal, tax and reporting duties, such as the forms the IRS requires for owners;
  • keep the Website, our records and our clients safe, and prevent fraud;
  • enforce our agreements and protect our legal rights.

6. When We Share Your Information

We do not sell or rent your personal information. We share it only as follows, and only as much as each purpose needs:

  • Owners of the properties we manage, with the information needed to manage the property and the lease.
  • Tenants, with the owner and office contact details needed to run the lease.
  • Service providers who work for us under confidentiality duties, such as website hosting, email delivery, payment processing, consumer reporting agencies, and the licensed vendors who carry out repairs (who receive only what they need to do the job, such as the address and a contact at the property).
  • When the law requires it, for example to answer a subpoena or court order, or to comply with a government request we must honor.
  • To protect rights and safety, including to prevent fraud, enforce our agreements, or protect people or property.
  • In a business transfer, such as a merger or sale of our company or its assets, under terms that keep this policy's protections.
  • With your consent, for any other purpose you agree to.

If our management of a property ends, the owner or the next manager may receive the lease, tenant and deposit records the management agreement and Florida law require us to hand over.

7. Text Messages and Your Mobile Number

We send text messages only to people who give us their consent, for example by checking the consent box on one of our forms, and we text about your property management request and related services. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to any message to stop receiving texts, or HELP for help. You can also call 305-225-5033.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the service providers that deliver our messages for us. The full text message terms are in section 13 of our Terms of Service.

8. Emails and How to Unsubscribe

We email you about your request, your property, your application or your lease. If you agree, we may also send occasional emails about our services. Every marketing email names our company and our address and includes a way to unsubscribe, and we honor every unsubscribe request, as the federal CAN-SPAM Act requires. Messages about an account, a lease or a property you own or rent through us are not marketing and continue while that relationship lasts.

9. Cookies, Analytics and Do Not Track

Today the Website does not use advertising cookies, third-party analytics or behavioral tracking, and it does not allow other companies to track you across websites through it. If we add analytics or similar tools, we will update this policy before we do, and you will be able to control them through your browser.

Because we do not track you across websites, a Do Not Track signal from your browser does not change how the Website works.

10. How We Protect Your Information

The Website is served over an encrypted connection (HTTPS). A rental application in progress is stored encrypted, and the finished application reaches our office as a password-protected file. Access to personal information is limited to the people who need it to do their work, paper files are kept locked, and electronic records are protected by passwords. Consumer reports and documents with personal information are destroyed securely when they are no longer needed, as the federal Disposal Rule requires.

No website, email or system can be made completely secure, so we cannot guarantee the security of information you send us. Please do not email us bank account numbers or Social Security numbers; the rental application is the secure way to give us yours. If a breach of security affects your personal information, we will notify you as Florida law requires (section 501.171, Florida Statutes).

11. How Long We Keep Your Information

A rental application in progress is deleted from the Website's servers when it is sent, or 30 days after you start it; a part waiting for another adult's signature, 7 days after the signing link is sent. We keep personal information for as long as we need it for the purpose it was collected, for the length of any management agreement or lease and the records that follow it, and for as long as tax, accounting and other laws require or a legal claim may need it. After that we delete it or destroy it securely.

12. Your Choices and Your Rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. We will need to confirm your identity first, and we may keep information that the law, a lease, a management agreement or a legal claim requires us to keep. You can stop texts at any time by replying STOP and stop marketing emails by using the unsubscribe link.

If you live in a state that gives you additional privacy rights, we will honor those rights as that law requires. To make any request, call 305-225-5033, email service@royaltyconcierge.net or write to us at the address in section 17. We will not treat you differently for making a request.

13. Children's Privacy

The Website is meant for adults. We do not knowingly collect personal information from children under 13 through it. A rental application may list occupants under 18; that information is given by the adult applicant and used only to process the application and manage the lease. If you believe a child has sent us information, contact us and we will delete it.

14. Visitors From Outside the United States

We serve owners who live in other states and other countries. Our office and the Website are in the United States, and information you send us is stored and processed in the United States under United States and Florida law.

16. Changes to This Privacy Policy

We may update this policy. The new version takes effect when it is posted on this page with a new "Last updated" date. Please check this page from time to time; your continued use of the Website after a change means you accept the updated policy.

17. How to Contact Us About Privacy

Royalty Concierge Services
790 NW 107th Ave, Ste 107
Miami, FL 33172
Phone: 305-225-5033
Email: service@royaltyconcierge.net
Office hours: Monday to Friday, 9 am to 5 pm