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Property Management Guarantees: Money Back and Pet Damage

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Our guarantees

A Satisfaction Guarantee Backed by a Licensed Broker

Choosing a property management company comes down to trust. We back ours with two guarantees: a money-back guarantee on our management and a pet guarantee on your property. If we don't meet your standard, you get your fees back.

You judge our first 90 days by your own standard. And if a pet we approved damages your rental beyond the deposit, we pay for the repairs, up to $1,000 per lease.

Quick answer

What does a money-back guarantee cover for a rental owner?

Our money-back guarantee refunds every management fee you paid in your first 90 days if you are not satisfied, and you judge our service by your own standard, with no performance target to argue over.

  • Management Fees Refunded: Get back every management fee you paid in your first 90 days if you're not satisfied with our service.
  • Your Standard, Not Ours: You decide whether we earned your business. There's no performance target to argue over.
  • A Protected Switch: Hand over a self-managed rental or leave another company knowing your first three months are covered.
Money-back guarantee

Our 90-Day Money-Back Guarantee on Management Fees

90-day money-back guarantee: if you are not satisfied with our management in your first 90 days, we refund the management fees you paid for that period. Try our property management for 90 days and decide for yourself.

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Pet guarantee

Pet Policy for Rental Property, Backed by a Pet Guarantee

If a pet we approved damages your property beyond the security deposit, we cover up to $1,000 of the repairs, per lease.

Approve pet owners with confidence. You get the extra demand pets bring, and we take on the repair risk the deposit can't cover.

Quick answer

Should I Allow Pets in My Rental Property?

Yes, in most cases. Allowing pets brings more applicants and longer stays, a pet addendum sets the rules, and our pet guarantee covers up to $1,000 per lease of approved-pet damage beyond the deposit.

  • Increased Tenant Demand: Allowing pets significantly expands your applicant pool, reducing vacancy times and attracting stable, long-term renters.
  • Strict Lease Addendums: A legally binding pet addendum establishes clear house rules, names the specific animal, and secures required fees before move-in.
  • Guaranteed Asset Protection: Pet deposits cover pet damage first, while our pet guarantee protects your bottom line against approved-pet damage beyond the deposit.
  • Fair Housing Compliance: Florida law (Statutes 760.27 and 413.08) prohibits landlords from charging extra rent, fees, or deposits for verified emotional support and service animals.
Our commitments

Property Manager Duties We Commit To on Every Rental

Our guarantees protect you if something goes wrong. These six commitments are how we keep things going right, every month, on every property we manage.

  • No Hidden Fees

    Every charge is spelled out before you sign, so your statement never shows a fee you didn't agree to.

  • Your Approval Before Repairs

    You approve the work before we spend your money, except in a true emergency that can't wait.

  • Regular In-Person Inspections

    We visit your rental in person on a regular basis to catch problems early, not just at move-in and move-out.

  • A Clear Statement Each Month

    See every rent payment and every expense on one easy-to-read monthly statement.

  • A Licensed Broker in Charge

    A Florida real estate broker, licensed since 1991, leads our office and stands behind your account.

  • Owners in Any State or Country

    Live out of state or overseas? You get the same guarantees and the same monthly reports as an owner down the street.

Find out what your property can rent for before you decide.

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Our services
Free proposal

Get a Free Proposal Backed By Our Guarantee

Tell us about your property and we'll send a free proposal that shows what we'll manage, what it costs and how our guarantee protects your rental income.

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FAQs

Money-Back and Pet Guarantee FAQs for Landlords

What guarantees does Royalty Concierge Services offer owners?

Royalty Concierge Services gives owners two guarantees. Our 90-day money-back guarantee refunds the management fees you paid in your first 90 days if you're not satisfied with our management. Our pet guarantee covers damage from a pet we approved that goes beyond the security deposit, up to the guarantee's limit for each lease. On top of that, you get no hidden fees, your approval before repairs and regular in-person inspections.

What is a money-back guarantee, and how does it work?

A money-back guarantee is a promise to refund what you paid if you're not happy with a product or service within a set time. The Federal Trade Commission says a business should only use the term if it actually refunds on request and clearly states any conditions. A strong guarantee spells out the time limit and exactly what you get back. Ours does both: 90 days, and every management fee you paid during that time.

What is a satisfaction guarantee in a service agreement?

A satisfaction guarantee lets you, the client, decide whether the service was good enough. A performance guarantee only pays out if the company misses a specific target, which can lead to arguments over whether the target was met. With a satisfaction guarantee, your opinion is what counts. That's why our 90-day guarantee is based on your satisfaction with our management.

How does the Royalty Concierge Services pet guarantee work?

If a pet we approved damages your property, the tenant's security deposit pays for repairs first. If the damage costs more than the deposit, we pay the difference up to the guarantee's limit for that lease. That means you can rent to pet owners without taking on unlimited repair costs.

Is a pet deposit refundable under Florida law?

Yes, if the lease treats it as a deposit. Under Florida Statute 83.49, the landlord must return a security deposit within 15 days after the lease ends, or send written notice of a claim within 30 days. The tenant then has 15 days to object. A non-refundable pet fee is different: it's a charge, not a deposit, so the tenant doesn't get it back.

What is the difference between a pet deposit and a pet fee?

A pet deposit is refundable. The landlord holds it and returns it when the tenant moves out, minus any documented pet damage. A pet fee is a one-time, non-refundable charge for having a pet in the home. Some leases use both, so the pet addendum should clearly say which is which.

Can a landlord charge pet rent in Florida?

Yes. Florida law doesn't limit how much pet rent a landlord can charge, so the amount is set in the lease and added to the monthly rent. There's one big exception: under Florida Statute 760.27, a landlord can't charge extra for an approved emotional support animal, and Florida Statute 413.08 says the same for service animals.

What is a pet addendum to a residential lease?

A pet addendum is a signed add-on to the lease that covers the pet. It lists which pets are allowed, any pet deposit, fee or pet rent, the house rules, and who pays for damage. For a landlord, it turns a yes to a pet into clear terms the tenant agreed to in writing before move-in.